Thank you for shopping at BrewHeal. We are committed to delivering your wellness teas as quickly and reliably as possible.
Operated by: Chongqing Xingping Intelligent Technology Co., Ltd.
Registered Address: Office 18, Building 6, No.47 Lanxin Avenue, Huixing Street, Yubei District, Chongqing, China
Email for shipping inquiries: 980893@qq.com
- Processing Time
Orders are processed within 1-2 business days (Monday–Friday, excluding holidays) after payment confirmation.
You will receive a confirmation email once your order has been shipped, including a tracking number.
- Shipping Methods & Delivery Times
We offer worldwide shipping with estimated delivery times as follows:
Region Shipping Method Estimated Delivery Time
United States Standard Airmail 7-14 business days
United Kingdom Standard Airmail 7-14 business days
European Union Standard Airmail 7-14 business days
Canada Standard Airmail 10-18 business days
Australia/New Zealand Standard Airmail 10-18 business days
Rest of World Standard Airmail 10-20 business days
Express shipping options may be available at checkout for select regions.
- Shipping Costs
Shipping costs are calculated automatically at checkout based on:
Destination country/region
Total weight of your order
Selected shipping method
You will see the final shipping cost before completing your purchase.
- Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with:
A tracking number
A link to track your package
Estimated delivery date
Please allow 24-48 hours for the tracking information to update after receiving your confirmation email.
- Customs, Duties, and Taxes
Important for international customers:
Orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost charged by BrewHeal.
Customs policies vary widely by country; we recommend contacting your local customs office for more information.
If you refuse to pay customs fees and the package is returned to us, we will refund the product cost minus the original shipping fee and any return shipping costs incurred.
- Delivery Issues
6.1 Late Delivery
While we make every effort to ensure timely delivery, actual delivery times may vary due to factors beyond our control (customs processing, weather, local postal delays, etc.). If your order hasn’t arrived within the maximum estimated timeframe, please contact us at 980893@qq.com, and we will investigate.
Under the Consumer Rights Act 2015 (UK) and EU Consumer Rights Directive, goods must be delivered within 30 days unless otherwise agreed. If we fail to deliver within this period and the delay is our fault, you may be entitled to a refund.
6.2 Lost or Stolen Packages
BrewHeal is not responsible for lost or stolen packages confirmed delivered to the address provided at checkout. Please ensure your shipping address is accurate. If a package is marked as delivered but you haven’t received it, contact your local postal service first, then reach out to us for assistance.
6.3 Incorrect Address
If you provided an incorrect shipping address, please contact us immediately at 980893@qq.com. If your order has not yet shipped, we can update the address. If it has already shipped, we cannot reroute the package, and you will be responsible for any additional shipping costs to resend the order.
- Shipping Restrictions
We currently do not ship to P.O. boxes or military APO/FPO addresses. Some remote areas may experience longer delivery times. - Contact Us
For any shipping-related questions, please contact us at:
Email: 980893@qq.com
Company: Chongqing Xingping Intelligent Technology Co., Ltd.
Address: Office 18, Building 6, No.47 Lanxin Avenue, Huixing Street, Yubei District, Chongqing, China